All
of us will remember our early days at sea... discovering new places...
heading out on that first ocean passage as
Captain - with full responsibility for the vessel, her systems and
her crew. Making a 'landfall' in any new port, one would always have
the same two things to consider... a job list, and a time schedule.
Dependent upon the time available and one's own personal knowledge
/ contacts within the port, one would then ask around any other yachts
in the anchorage / marina, for their insight as to who to use, for
which service... prior to calling them up, allocating the relevant
time parameters and getting them started on the work. Beyond that,
it would be a question of making a few follow up calls to monitor
progress, and keeping one's fingers crossed that they would perform
the all too easily spoken phrase and actually... 'do what they said
they would '! - Yet how many times have we all contracted a 'new'
service, only to find out - as the time slowly whittled away - that
they weren't actually going to be able to make it... for whatever
imaginative reason they had chosen to come up with!
The
one factor that changes this scenario however, as time evolves, is
our own 'business card file'/ databank, of reliable service contacts...
that we have built up through different ports visited, worldwide.
For each business card kept, we've probably thrown out two or three
other 'contenders' in the same business... making the ones we do keep,
extremely useful personal service contacts that we know we can count
on the next time we come by. These quality contacts then, represent
a proportion of our ability to perform our own role as Captain of
the yacht; for we all know where the 'buck stops' as Captain on a
charter or owner's cruise, when the outboard motor on the tender fails...
when the generator goes down... or when the guests specially requested
provisions don't arrive in time for the start of the cruise.
This
need for a 'database' of reliable service contacts, is something that
stays with us throughout our career afloat; for as boats / owners
change, there are 'pastures new' for all of us regardless of our depth
of experience... new destinations... new cruising grounds... and new
ports... each bringing their own, new challenges. This then, was the
very 'raison d'etre' for the books... to collate an 'Inside Guide'
of Captains own 'recommended services', for each Captain to be able
to access, in order to share the benefits of each other's collective
experience. Every year, we consequently interview as many Captains
/ crew as possible, throughout the Caribbean, USA and Mediterranean
regions, in order to determine just who these 'recommended services'
are, and after being convinced as to their suitability by receiving
enough positive feedback for them... we then research / visit every
service, personally, to confirm the full extent of the services they
offer and gain an insight into their background and history, in order
to 'paint a picture' for any Captains / crewmembers considering using
them.
As
a 'Captains Recommended Service' they then receive a free 'editorial
feature' in the relevant Guide and are offered the opportunity to
advertise / promote their own service, should they so desire. It is
important for Captains to understand the concept behind the advertising;
for without it, there simply would be no Guide, as the relatively
small number of professionally crewed yachts cruising the regions
covered (and buying the Guides), could never support the cost of researching
and publishing such a book. The advertising itself however, is ONLY
made available to services recommended by the Captains / crew we interview
(and the many Captains who email
us directly);
for we are frequently approached by companies who have heard about
the Guide and want to advertise their service - but have not been
recommended - so are consequently politely turned down. These books,
then, simply represent an 'inside' trade Guide... put together by
'time served' professional yacht crew... for the use of professional
yacht crew. They are your books, made up with your feedback and your
'recommended services'. We, as publishers of the Guides, are only
too aware that our efforts can never result in the ultimate 'definitive
version' of its kind, for there are always going to be a number of
good quality services still unknown to us.
This
then, is the very reason why the Guides are updated every season,
and over the past eight years have now proved themselves to be incredibly
useful volumes of reference for many yacht crews cruising in the Caribbean,
Mediterranean and USA coastal waters. We gratefully invite all yachtsmen,
Captains and professional crewmembers alike to send us your services
feedback (see the ‘Send a Recommendation’ link on the
header of this page) and we actively receive plenty of positive recommendations
(and the occasional negative feedback also) as a result from Captains
and crew, right through each season……And the best news
here, is that these comments really do get listened to and 'actioned'
accordingly by us at Superyacht Publications... for in just the same
way that we have consequently followed up / researched all your new
recommendations in 2010 - we have also dropped services (including
advertisers) from last year, after receiving consistently poor feedback
for them. So, in just the same way this coming season, do please continue
to update us with your 'services feedback' on an ongoing basis...
for if there are businesses already written up that give you a particularly
good service, or equally, one that badly lets you down, please do
let us know. This will enable us to keep the Guides accurately updated
on an annual basis, for ultimately they are your Guides... and they
are only as good as the information you can give us.
In
order to maximize all your opportunities for the season ahead, I positively
recommend taking a look at our custom 'Superyacht Events Calendars'
for the season and also reading through the single introductory pages
to each locational region, which will then help provide an overview
as to the 'bigger picture' of all that is available throughout our
regions of coverage. This will greatly assist in planning an owner's
cruise / charter; by knowing the time, place and availability of all
the most attractive guest facilities and events; and help the smooth
running of the yacht, by assisting the Captain to plan ongoing maintenance
(and the availability of any emergency works) in the different regional
locations where they may happen to be. But for all there is, there
will still be the odd 'gap' - so if you do come across something interesting,
do please send us your recommendations through the link at the top
of the page…. or simply email
us directly
and send in your suggestions... for this input really helps to enhance
our publications – for your best use - year upon year.
Andrew
C. Blatter
Publisher
Superyacht Publications
Email: andrew@superyachtpublications.com